Avoid - Unless you like Anxiety Pills - werkgeversreview Customer Service Representative bij Frontier

1,0
19 mrt 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work at home, base pay guarantee with commission - everyone working very hard to keep all the information up-to-date and promotions kept competitive.

Minpunten

This job has a 80+% turnover, i was an original member who went from a large 400 person call-center to 20~ work at home agents. Not one person i worked with still works here, and the same can be said for the next 2 years of people after my time. The calls you receive (90~ a day) will slowly get to you as 3/4 of them are anger calls, other reps lied to the customer, things did not get shut off properly, bill problems etc etc. Nothing against New Yorkers as well but most of your calls if in residential will be from Rochester, NY and areas around the country that have just as "nice" of people to talk to.

Ontdek andere reviews over Frontier

5,0
13 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company to work for

Minpunten

I can’t think of anything

avatar
Reactie van Frontier
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great place to work 10/10 recommend

Minpunten

Verizon bought the company. Let everyone go a couple months after buying us out.

avatar
Reactie van Frontier
1d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
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