Avoid at all costs - werkgeversreview Customer Success Manager (CSM) bij GDS Group

1,0
10 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great people work here- but not for long

Minpunten

Toxic is an understatement. You have a head of csms who has lost 60% of her staff due to them leaving because of her incompetency The buisness doesn’t know what direction it’s going in- and it changes its mind every day. From elite new acquisition teams to firing the highest performers. Sexism runs deep here- ask anyone about the Christmas parties and you’ll have an understanding Kosovo office is fired every few months and Bristol and ny lose 1/4 of staff every 6 months

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Reactie van GDS Group
1mo
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described does not align with the culture or standards we are committed to building and we take concerns like yours very seriously. Regarding leadership and team dynamics, we continuously review how we support and develop our managers to ensure they are equipped to lead effectively and respectfully. We also want to be clear that we have a zero-tolerance approach to discrimination or inappropriate behavior of any kind, including sexism. Allegations of this nature are taken extremely seriously and we encourage anyone with concerns to report them through the appropriate internal channels so they can be thoroughly investigated. Please reach out to Human.Resources@gdsgroup.com so we can talk about your experience in more detail.

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5,0
21 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Great pay Challenging Rewarding New daily activities Pressure but positive

Minpunten

Young office culture attitude sometimes

1,0
5 nov 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Met a few good people here, but none of them lasted. Everyone eventually quit or got pushed out.

Minpunten

This company is a perfect example of how to burn out employees, squander talent, and mismanage a sales org. Team members are often overlooked, talked down to, and treated more like call-center output than actual professionals. My manager consistently interacted with me and others in ways that were discouraging and demoralizing, and it was clear there was little interest in coaching or developing people. The culture feels more like a clique-driven high school environment than a workplace. Turnover is nonstop, and the atmosphere noticeably changes whenever senior leadership is around. KPIs are unrealistic, and the product is genuinely tough to sell in the current market. Hitting quota is rare, many reps only close a couple of small deals the entire year, and the commission structure doesn’t make it any easier. You’re closely monitored from the moment you log in, and by mid-morning you’re already being questioned about your activity. Late hours are common due to rigid activity requirements. Training is minimal, senior reps generally keep to themselves, and asking for help sometimes gets interpreted as not being capable rather than trying to improve. The day-to-day environment is loud, chaotic, and high stress. Headphones aren’t allowed. Standards are enforced unevenly. Some people are given a wide berth, while others are micromanaged over very small things. The culture leans heavily on pressure, constant urgency, and short-term reactions instead of any real long-term strategy or leadership approach. If you care about your mental health, professional development, or actually improving as a salesperson, I’d strongly recommend looking at other companies. Leaving this role was genuinely one of the best decisions I’ve made for my career.

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