HIGH turnover rate makes sense now.. - werkgeversreview Customer Service Representative bij GEICO

1,0
26 aug 2014
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They pay is fair. At first everything is fun and they really sell it to you. once you get on the floor and on the phones its a different story. you have to like talking on the phone literally all day with back to back calls.

Minpunten

I can only speak for customer service. Inconsistent information when youre trained. I agree with what someone said before. its kind of a popularity contest. if you are doing well you are praised but if you make an error they are not so nice. they look at you like "why would you do that" and the answer is...IM NEW SORRY! very stressful!! they have a high turnover rate for a reason. you have to like the call center environment agreed. you talk all day with back to back calls. have to remember ALOT and expect to get yelled at by customers. I would not recommend this to any of my friends. I wont be sticking around for long and know of other people that have left and plan to leave. good luck!

Ontdek andere reviews over GEICO

5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The pay was and great training

Minpunten

The lack of shifts they have available

5,0
27 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Minpunten

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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