Pluspunten
- good compensation performance bonus structure
- fully remote (I have never even been to a Genesys office)
- flexible time off
- supportive team where everyone is essentially a group of nerdy friends (at least in my experience)
- Consistently being able to work with and learn about emerging technologies
- You are able to get to know partner consultants and form professional relationships outside of the Genesys itself.
- In my technical interview for this position.
- Direct managers are knowledgeable, supportive, empathetic, and effective
Minpunten
- some expectations around metrics are unrealistic, constraining, and don't actually provide an accurate and actionable narrative to management.
- It sometimes feels like the WFM team is breathing down your neck
- the QA team for Product Support is constantly trying to justify their existence by being needlessly nitpicky. I have had to dispute more QA scores and be found correct than is reasonable.
- Staffing is inconsistent and not well balanced between PSG's
- Documentation for new features is regularly inadequate to support the support team who has to troubleshoot something released yesterday