GoDaddy

2,0

26 jun 2016

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

1. Decent hourly rate though they recently sliced a lot of bonus for a lot of people 2. Nice facilities 3. Some cool perks like discounts and deals for its members 4. A few cool people rolling around in there and a few great managers, too

Minpunten

1. Super high pressure about sales even when you're on a graveyard shift. They don't acknowledge shift differentials enough. There are simply times where tech support is more in demand vs. people calling to purchase. 2. You get 0 rewards and incentivs for tech support calls. You get a little multiplier if you hit a certain tier of bonus, otherwise, nothing, so people get really frustrated with customers who need more help. You can have a 10/10 customer satisfaction ranking for your entire time there and it means nothing if you didn't hit your sales quota that night. They say they care about doing the tech support right but the only thing they EVER talk to you about is sales, sales, sales, sales. 3. The part-time stuff is a mess. You have a few good managers and if you're lucky, you overlap with them. The other part of the time, there will be 30+ people with one overworked, stressed out manager and maybe an assistant. If you absolutely need a supervisor, you are forced to wait, usually to the point you're irritating your customers - and no matter how long it takes for you to get someone, you are supposed to make small talk with them to try and sell them stuff. 4. Scheduling: In my experience, scheduling dept is the worst about returning emails or fixing things unless a supervisor goes down there to fix things personally. Emails don't appear to be effective at all. The recruiter glossed over some of the finer points of moving around within the company. I think if I had avoided inbound sales & support and just waited for the position I'd originally applied for (it wasn't opening up for several weeks and I needed money, to be frank) I might have had a different tune about GoDaddy, because I think I might have liked it otherwise.

Reactie van GoDaddy

Thank you for taking the time to write your review. Let me address a few of your concerns. - You state that we are a Super High pressure sales environment. However in the Sales and Service Consultant role our minimum expectations are well below the department averages and most of the people we loose do to performance is due to attendance issues not performance while they are here working. - Zero reward and should separate Tech from Sales calls: We at Godaddy understand that our customers are micro business's. These customers are experts in their field but most of the time do not understand what they need to do to have a successful online presence. It is our job to help them not only with the technical issue they are calling in about, but to help understand what their business goals and struggles are so we can match them with the correct products to make those dreams a reality. - As far as sales being a qualifier for another non-sales role. It is only a factor if you are not meeting the minimum expectations. If this is the case our coaches and supervisors can help you to learn how to gain understanding of the customers dreams and needs and help them to get them added to their account. Our intent is not to be a high pressure sales organization. We never want anyone to sell anything that the customer does not need. - Give the agents the help they need: All new agents go through an extensive 4 week training program to help learn our products and vision. After they come to their team they should fully understand where to find answers for a majority of any issues that may arise within our knowledge base system. If not you can reach out to our advanced support teams in Chat to help with an answer. We also have Coaches, Supervisors and managers on the floor to assist. Your supervisor will review a minimum of 4 calls per month to provide feedback on as well as have weekly 1-1's with coaching plans focused on the key behaviors to change in order to exceed all Godaddy and customer expectations. Sincerely, Brad Ehly Customer Care Director

Sales & Support - werkgeversreview Inbound Sales and Support bij GoDaddy

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