Sales Call Center Pretending To Be Technical Support - werkgeversreview Hosting Support bij GoDaddy

GoDaddy's success was built on a reputation of fantastic customer service and 24/7 tech support. Arguably, GoDaddy may have started as a discount domain and hosting company, but what set them apart was their world class tech support. Today you can find cheaper hosting plans and cheaper domain registrars but you are hard pressed to find 24/7 support. Yet the current management seems to be doing everything in their power to erode the very thing that set GoDaddy apart from their competition. New sales are all that matter. GoDaddy's management has consistently diminished their technical scope of support while adopting a "up sell over support" mentality. As I write this, there is not a single tech support department option for their customer base. When a customer calls in for technical support the "tech support" team is required to attempt to sell them a new product, regardless of their issue. Their customer base is frustrated and starting to wise up to this pathetic, "Jiffy Lube" sales tactic. Meanwhile, employee attrition rates are shockingly high. My training class had roughly 20-25 people in it. Within the first 6 months, 14 of those employees have left and I know at least 5 more (including myself) are actively looking to leave. That is an employee attrition rate of well over 70%. Rather than retain employees with a high level of technical skills, GoDaddy's management chooses to increase sales quotas, which leads to higher employee attrition and loss of their customer base. GoDaddy is in a downward spiral and management is failing to address it. For all the new sales they are brining in, much of the potential profits are being squandered on new employee training costs. If you are looking to join a sales call center - no tech experience needed! (or wanted) This is the job for you. If you are serious about your tech career, avoid GoDaddy at all costs (at least the "Hosting Support" role).