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      GoTo

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      Reviews voor GoTo

      CSM Manager Review - werkgeversreview Customer Success Manager bij GoTo

      4,0
      10 jun 2021
      Customer success manager
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Very hands-on managers Gainsight Software Great benefits Great people and customers

      Minpunten

      Low salary Not very many opportunities to move into an Enterprise CSM position The company has gone through many acquisitions which causes a lot of pains for customers.

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      5,0
      19 feb 2026
      Copywriter
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good team, flexible remote policies

      Minpunten

      Lots of layoffs, too much turnover

      avatar
      Reactie van GoTo
      4mo
      We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
      1,0
      15 jun 2026
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Remote and unfortunately that is it

      Minpunten

      Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

      2
      avatar
      Reactie van GoTo
      1d
      Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
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