Pluspunten
Excellent brand recognition, high ethical standards, superb educational system, great people to work with--almost 'family'. Clients are for the most part good folks to work with, again almost 'family'. Pay is commensurate with your productivity level.
Minpunten
Management consistently changes their focus each Tax Season. Home Office doesn't know and (I believe) doesn't care how their mandates affect the local tax preparers. I've head it said that preparing taxes isn't similar to most other service businesses and certainly not to retail trade. Yet the Home Office continues to attempt to apply retail marketing and office procedures to tax prep. Your strong points are laudable but your inattentiveness to local personnel is your downfall.