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      H&R Block

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      Reviews voor H&R Block

      Client Services Professional - werkgeversreview Client Services Professional bij H&R Block

      5,0
      19 dec 2012
      Client services professional
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      I really enjoy working at the Block office in Missoula. The hours are flexible, the manager is great so if you need time off, no worries. Even the the office is 'business casual' it's very laid back and enjoyable. The job itself it fairly standard and easy: answering phones, scheduling appointments, greeting customers, helping client's with their questions, cleaning and stocking supplies when low. There's usually pseudo-clients who call in from headquarters to test the CSP telephone skills, and if you do well you an get a reward.

      Minpunten

      Some tax pros can be very shark like if they see a new client has come in and you gave them to someone else instead of giving it to them.

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      5,0
      28 jun 2026
      Client service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Loved my team, great skill to have and career adavancement.

      Minpunten

      Hectic routine, difficult client can cause a lot of issues.

      3,0
      23 jun 2026
      Senior tax analyst
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Flexible availability. Path for promotion is obvious and quantified.

      Minpunten

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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