Flexible work schedules but poor management - werkgeversreview Client Service Representative bij H&R Block

3,0
27 mrt 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Flexible work schedule which is great for students who want to work a part-time job - I work as a front desk clerk so I am tasked with greeting clients, making appointments, and answering general questions - it was a pretty simple job

Minpunten

- I even feel frustrated for our clients because the company's prices are so high - Prices are not transparent - The company pushes for profits and production, and no focus or value on maintaining customer loyalty and satisfaction - Training is very unorganized and unclear; they would get inexperienced people to train new employees

Ontdek andere reviews over H&R Block

5,0
22 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great work during tax season

Minpunten

Not available year round for most employees

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible availability. Path for promotion is obvious and quantified.

Minpunten

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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