HCLTech

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Technical Support Agent - werkgeversreview Technical Support Agent bij HCLTech

1,0

27 jan 2016

Technical support agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Only good thing is amount of experience you can obtain if you wish to do so. Other than that there are no good points in this company.

Minpunten

No management. Agent with good technical and customer care skills becomes agent, mentor, team leader and manager while people that should represent these roles spend entire time chit chatting and gossiping or even watching cartoons. I spend most of my time troubleshooting 3rd party issues assigned to me by managers even though we should not be supporting things not related to eir, training new staff, taking care of complicated issues and not even one thank you goes my way from anyone other than customers. They train staff without giving any bonuses or incentives.

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5,0

16 mrt 2026

Software qa engineer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Minpunten

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

3,0

6 jul 2026

Compliance manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Autonomy, good leadership, support from the top.

Minpunten

Lack of communication, company is way too big, no bonuses under the guise of budget, no raises or promotions. No one seems to understand the process of how to get one

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