Pluspunten
Good experience with some hourly staff.
Minpunten
My opinion of this company is very low because of my experience at one property. When I first started I questioned if cash + points reservations were being processed correctly. I could only see the points being posted, but no cash. I brought this concern up to my boss, and 2 supervisors, all of which assured me that it had always been done that way, and clearly it was fine. I pulled up training material that suggested otherwise. None of them ever heard of it, and continued to dismiss my concerns. I went to accounting with the issue, and she promised to look into it when she had time. She also thought there couldn't possibly be an issue, but the evidence I supplied suggested there might be. Separately, I was experiencing other issues that caused me to have to resign my position. I was criticized for taking a lunch break, because other people were "too busy" to eat lunch. I worked a 15 hour day once when there was a massive issue with the elevators, and my boss called to berate me because she found out about it when her boss called her. My boss had been on vacation with limited phone and email access, so I felt no need to step away from actually managing the situation, communicating with an entrapped individual, assisting guests, and working with the engineer and elevator company for the repair. Someone halfway across the country with limited access to phone/email would not be able to help with this situation anyway. I stayed late to complete the incident report, after I was already there very late, and my boss purchased dinner for everyone but me, when I worked by far the longest day of anyone, and I got yelled at instead of thanked for the extra work I put in. I also was called during my "off" time. A lot. It was to the point that I was afraid to even look at my phone because I was afraid it was work. It took months after I left for the anxiety to start to decrease. One time I had worked 2nd shift, and had to return for 2nd shift the following day. I got home after 2am. My boss called me at 7am to complain that the morning agent didn't arrive to work. Instead of just calling him herself, she called me, and instructed me to call him...It would be one thing if she had offered to have me come to work a little later that day, since she had disrupted my sleep for no good reason, but of course she didn't. I was expected to be on time for my next shift. I wasn't afforded the basic necessities of sleep and food. I once was at the front desk alone when it was busy, and my boss was frequently complaining that I needed to restock the gift shop. The stock room was on the opposite end of the building. When someone was finally at the desk to take over so I could stock the gift shop, I got a call from my boss on my cell phone to complain that the phone at the desk was ringing, and it was unacceptable that no one was answering it. So, just to recap, she is right there, listening to the phone ring, not answering it, and calling me to complain that I am not answering it, when she insisted I needed to stock the gift shop, which involves stepping far away from the front desk. Does any of that make sense? Is that the behavior of a strong leader? As a result of this behavior, I resigned after only a few months. I had forwarded a text from an hourly associate to my boss regarding her schedule for the upcoming weeks, when I wouldn't be there anymore, and on my last day the topic came up again, and she insisted she never received that message, and I was leaving her in a terrible position. Later on, when I was less frazzled, I checked and confirmed that she had responded to that exact message. We had also discussed it in person that same day. I was told I was in the wrong for "not communicating" this information. But back to the cash + points. My last day arrives, and the accountant whispers to me that I actually was right about those reservations. Only the points had been collected. Not the cash. They were trying to go back and collect what they could, but realistically, how far back can you go? The employees I had spoken to had all worked there for a few years. So had this not been done correctly that entire time? She had only searched the past few months, but it was looking like over $100,000 so far, and I have no clue how long it had actually been going on for. It could have been years, and a million dollars unaccounted for. Recently, I have been exploring other options that are not operations based, and despite my qualifications, I am not getting any interview requests from this company. I felt like I had left on good terms, but all I can think is that my boss blacklisted me. She doesn't work for the property anymore, but is still with the company. You're welcome, I guess, for noticing this massive issue and saving you hundreds of thousands, if not millions, of dollars? The thanks I get for pointing out this massive error is to ghost my future applications? Especially since I'm applying for revenue positions. No one with the corporate team noticed this missing revenue, but I did. You would think that would make me a top candidate, but no one will even speak to me. I never felt so unappreciated at any other company. I could have said absolutely nothing and let them continue to lose this massive amount of money, and my outcome would have been the same.