Not the caring company they profess to be - werkgeversreview Customer Service Advisor bij Hagerty

Great People, great culture, pay is good and the mentorship is amazing.

None, I love working here and am treated very well.

Prior to going public, Hagerty had a family-oriented culture. It welcomed employee engagement and feedback with Open Door Surveys. Leadership was focused on providing the Best Customer Service Experience with first-call resolution. Call handling was well balanced and goals were achievable. It was a very productive and fun work environment.

In transitioning to going Public, Hagerty changed its culture from fostering positive employee engagement over to profit-focused and aggressive micromanagement. Multiple layoffs. Employee feedback and Open Door Surveys were eliminated. The promises of AIP and bonuses were an illusion as leadership constantly moved the goal post that prevented goal achievement. No payouts for employees meant more profits for Hagerty. High-pressure environment with non-stop calls. Complex customer calls count against you. Rushing through calls in order to meet goal requirements often meant customers did not get the service and support they needed.