A lot of change, but things are looking up - werkgeversreview Anonieme werknemer bij Help Scout

5,0
25 feb 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Honestly, if I could give it 4.5 stars, that would really be my rating. I like it here, but it's definitely not perfect. The people are pretty amazing. They're smart and kind and generally people I'd want to hang out with if we lived in the same place. But we don't, because we're 100% remote. And that's pretty awesome too. People love our product. It's nice to work for a company that people genuinely appreciate. We're definitely customer-focused, which is so much nicer than some of the companies I've worked for where they're just obsessed with the next enterprise deal. The work-life balance is solid here. Lots of parents and people who have lives outside of work. The opportunity for ownership is great. I'm the kind of person that likes to drive my own work and tinker with problems, and I get that here.

Minpunten

It's messy. I've been here a year and there's definitely a lot of whiplash from strategy changes. At times it's really hard to see where we're actually going, but things have felt a LOT better since the Fall, and I'm genuinely excited for what we're doing right now. There's a lot of turnover. Some teams just feel less stable than others.

Ontdek andere reviews over Help Scout

5,0
17 mrt 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Great culture - Very transparent and open communication at all levels - Remote first built into every part of the company - Excellent work/life balance

Minpunten

- Company is in a state of flux; More than you would expect for a company its age

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Reactie van Help Scout
1y
Thanks for taking the time to leave this review! We appreciate the feedback.
3,0
5 feb 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay, work life balance, nice people

Minpunten

Incompetent HR team, significant business pivots causing instability and thrash, not the best benefits compared to other tech companies

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