Helpware

Reviews voor Helpware

Good team and valuable experience - werkgeversreview Customer Support Representative bij Helpware

5,0

22 jun 2026

Customer support representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Supportive colleagues, friendly work environment, clear processes, and opportunities to develop communication and customer service skills. Management is generally approachable and willing to help when needed.

Minpunten

Workload can be high during busy periods. Some tasks are repetitive, and dealing with difficult customers can occasionally be stressful.

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5,0

18 mei 2026

Content strategist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great culture and collaborative environment

Minpunten

The management is sometimes slow in giving feedback and implementing changes.

1,0

17 feb 2026

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Remote work Low skill/experience requirements to get a job Equipment supplied Pretty good health insurance (used to be better) Industry standard KPIs

Minpunten

No raises Minimal shift bid/change options Antagonistic HR dept Hard to promote within No incentives Terrible 401k matching Terrible work culture Layoffs without warning Lies about projects doing well only to fire their employees the next week. Minimal support/assistance within the projects Terrible training Rampant nepotism

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