Humana

Reviews voor Humana

It's a Job...You Don't Work on the Weekends - werkgeversreview Customer Care Advocate bij Humana

3,0

24 okt 2025

Customer care advocate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

The pay is much better than some WFH jobs. I have an OUTSTANDING Supervisor.

Minpunten

Always pressuring you to spend less time on the call, know that the beneficiaries call with more complex issues. Seven minutes per call will not cut it. Everyone is winging it, no straightforward answers. You have to go on a "Dora the Explorer" adventure just to find the real answer. That takes way more than seven minutes.

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5,0

26 jan 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Transforming to meet the needs of the members and the market.

Minpunten

Transformation can be uncomfortable, but it supports innovation.

1,0

22 jun 2026

Utilization review nurse

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Working from home, that’s about it.

Minpunten

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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