Pluspunten
Very friendly environment amongst the workers. Pleasant group of coworkers to be around who actually care about the customer. Location in Glendale is very helpful for people who normally have to commute into Phoenix for work. If you are looking for steady work, decent location, and a job that isn't super difficult then this place will work for you. If you want more out of a job, like feeling important, being treated as an adult, and being able to bring recommendations to someone who will actually listen, you may need to look elsewhere.
Minpunten
Very strict scheduling. Your PTO is not advanced rather it is earned as you go. I got sick the first couple weeks I was there, unfortunately missed 3 days and was written up for having too many unapproved occurrences. You are also expected to stay your full shift even if salary. Getting all necessary work done and leaving early is not an option. I was actually told that I would need to just hang out at my desk and do nothing until it was time to go. Butts in seats is far more important because they are stuck in an old work methodology. You can tell they have a free flow of money because they throw it around like nothing by flying people back and forth across the country for completely unnecessary things. Eventually someone will have to come in and tighten the belt up a bit ensure money is allocated for innovation and evolution rather than business as usual tactics. The building in Glendale also leave a lot to be desired. The outside is very nice but the inside has torn up carpet pulling up from the floor all through out the building. The break rooms are very run down and tiny. The cafe they have is terrible as the selections are small and they charge for everything. You have to pay for a cup of water for instance if you do not have a personal cup. No cups for coffee either, you have to bring your own mug...seems small at first until you realize how petty that can be for an employer. The Glendale location also does not do any team events. I was there for about a year and not once was anything done for employee appreciation. Not a catered lunch, or ice cream cart, or sodas, nothing at all. Even though people do care, their frustration shows as they frequently bad mouth customers after getting off the phone with them. This happens at any call center but when it is done with the frequency that I have seen at Humana and the fact that is in regards to people health and well being, it takes on a whole new despicable meaning.Too many people are checked out at this location and are there just for the paychecks. They can easily be turned around if they were shown some appreciation. The other locations in Cincinnati and Louisville are not like this and do all kinds of great things for employees.