Poor Management - werkgeversreview Customer Service Representative bij Humana

2,0
24 nov 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Benefits really weren’t bad. High deductible but cheap premiums. Decent HSA contributions and health incentive programs. Great PTO. Was able to work from home but on the flip side this created a huge disconnect amongst teammates.

Minpunten

Management is incompetent in some departments. Don’t understand what their employees do on a day to day basis and ship your job functions overseas just to save a buck while quality goes down the drain. Not supportive of employees- when an angry customer wants a supervisor, expect to be yelled at and sweared at for an hour with no assistance from management. Supervisors do not take supervisor calls and can’t help when you need help. When you try to move up through the company you cant even get an interview internally if you come from the department that is perceived to be totally incompetent thanks to poor leadership.

Ontdek andere reviews over Humana

5,0
2 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good benefits, good leadership, great associates

Minpunten

I dont have any at this time

4,0
7 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance is excelent. Culture is friendly, and professional

Minpunten

Managment can not get out of thier own way. So much waiste. The only reason the firm does so well is that its competition is as bad as they are.

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