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      Humana

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      Reviews voor Humana

      Employee thought - werkgeversreview Customer Service Representative (CSR) bij Humana

      3,0
      11 okt 2020
      Customer service representative (csr)
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Work at home, and health benefits

      Minpunten

      Unattainable goals, never on the same page with reps and management... doesn’t care their employees are getting verbally abused by members.. no raises, hard to move up, over 20 systems and half the time they don’t WORK very confusing non user friendly systems quality would rather fail an ENTIRE call for the DUMBEST reasons not verifying email when we NEVER email the members unless they ask at that time we will get the email, supervisors and leads NEVER want to take sup calls always have to Go back and forth for about 15-20 mins before they agree to finally take it

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      5,0
      24 nov 2025
      Intern
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Enjoyable work and the company cares for your development.

      Minpunten

      Work can get a bit repetitive but still a great place to work.

      1,0
      22 jun 2026
      Utilization review nurse
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Working from home, that’s about it.

      Minpunten

      Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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      Reviews voor HumanaReviews voor Customer Service Representative (CSR) bij HumanaReview voor Humana