Humana

Reviews voor Humana

Way more work than pay - werkgeversreview Inbound Customer Service Representative bij Humana

3,0

4 feb 2022

Inbound customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Work from home is cool

Minpunten

10 hrs mandatory OT, way more work than stated in interviews, hard to get help from leads, you get yelled at and screamed at for your entire shift from members for things that are out of your control, issues when you need to use the restroom, no days off, work ALL holidays unless it’s Sunday. Pay should start at at least 22 an hour

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5,0

17 jun 2026

Associate vp

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Making all the right moves to be a leader in 21st century health care.

Minpunten

Legacy technology and corporate structures still create friction, but improving.

1,0

22 jun 2026

Utilization review nurse

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Working from home, that’s about it.

Minpunten

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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