AEP Is Awful - werkgeversreview Dms Sales Agent bij Humana

2,0
19 okt 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good base pay, i got to work remote and they send you everything you need. great benefits, 1 day of PTO a month, 5 sick days and 2 weeks of vacation. heath insurance was great and i only had to pay $80 a month for it

Minpunten

work from home hours are terrible, they lied in the interview process and assured me i would get a 8-5 when i actually started i was stuck working 2nd shift and would get stuck on enrollment calls that lasted 2 hours so i normally ended up working at least 10 hours days before AEP. during the AEP Period they want you to work 80 hours a week. My vice president Kalit would call me on my personal cell phone while i was off work asking me why i hadn’t picked up overtime and how it was my responsibility as a licensed health agent to be available to sell insurance 7 days a week. i could not keep up with the schedule, i would work 70hr weeks and my manager would tell me it wasn’t enough. the top performers at this company work over 100hrs a week during AEP that’s why they make so much money. If that’s what you want to do, definitely go for it but this job was not for me. I was chastised for not selling on certain call by my manager but i was always fully compliant and never had any issues with my quality, i should have been supported more because i really tired to be as workable and compliant with people as i could

Ontdek andere reviews over Humana

5,0
7 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Awesome company with best industry standards

Minpunten

Nothing I could notice , very good company

1,0
22 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Working from home, that’s about it.

Minpunten

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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