Pluspunten
During my time at the company, I was fortunate to work under a highly supportive and approachable leader. My head provided clear direction without being overly controlling, allowing the team to perform based on individual strengths and personalities as long as results were delivered. The company offered a very flexible work arrangement. As part of the sales team, I was able to manage my own schedule and even work from anywhere (WFA), which greatly contributed to maintaining a healthy work–life balance. Operational support was also provided in the form of transportation vouchers (online taxi or motorcycle ride-hailing), which eased the burden of client visits and field activities. This benefit helped sales staff stay productive without additional personal expenses.
Minpunten
However, the high degree of freedom also had downsides. Some employees took advantage of the flexibility by working for competitors simultaneously. Unfortunately, one incident involved a trusted team member who misused internal data by passing sales leads to a competing company. This experience taught me the importance of strict data protection and confidentiality in sales operations. Following a merger and acquisition, several key policies changed. The flexible schedule and WFA policy were discontinued, and in-office attendance became mandatory. This shift reduced one of the company’s main advantages that initially attracted many employees. Inter-departmental coordination was another challenge. Collaboration between divisions often required repeated manual follow-ups from the sales side. In one case, a large potential deal was dropped because the Solution Architect team considered the opportunity too small, even though every lead is valuable for meeting sales KPIs. Additionally, the transportation voucher policy became more limited. Once the quota is used—often after only three trips—there is no reimbursement for further travel. This created difficulties for sales representatives who rely heavily on mobility for daily operations.