Talented employees hindered by poor leadership and disconnect - werkgeversreview Manager bij INTRUST Bank

3,0
29 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Company has some extremely talented employees and some extremely compassionate and knowledgeable leaders. Benefits were good. Enjoyed work from home opportunities when available (since revoked). A lot of development opportunities through training programs.

Minpunten

There is a disconnect within many departments from the overall company vision and values. Some long-term leaders treat their employees very poorly but continue to get promoted and stay in their roles despite deficiencies in their leadership. HR and executive leadership have been made aware of abusive behaviors of one female leader, but she remains in her role. There is an entire division of leaders who are disrespectful to their peers and especially to anyone deemed below them. Not enough value is placed on the employees who directly deal with customers. The company touts growth opportunities, but that is mostly for banking center employees moving up at the bank or moving into operational roles. Beyond that, there is not a lot of growth, especially outside of banking operations, and if you are looking to expand your role to increase your salary. They tend to take advantage of employees who work hard and do more by not paying adequately for the expansion. There is a lack of collaboration around strategic vision and objectives. They say the right things about who they are and what they do, but it's not put into practice for their employees, which makes it really hard to extend those values to customers.

Ontdek andere reviews over INTRUST Bank

5,0
25 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good work environment, management (at least mine) cares, top executives seem to care, decent benefit package

Minpunten

Base pay is low for the market

3,0
24 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I learned a lot about the industry. Most employees were great but there are a handful that weren’t especially in the wealth department.

Minpunten

The processes are extremely inefficient, which creates a poor work-life balance. The workload is constantly overwhelming, and overtime is often required just to keep up because workflows are not organized or effective. Management is also a major issue—my direct manager showed little concern for employees and did not provide adequate support. Upper management is largely disengaged and tends to treat administrative roles as beneath them, ignoring ongoing problems instead of addressing them.

2
avatar
Reactie van INTRUST Bank
1w
Thank you for your candid feedback. Our Wealth team continues to review workflows, team structure, and leadership expectations to better understand where improvements are needed. We know that sustainable workloads and clear, effective processes are critical to both employee experience and long-term success, and these will be areas of focus. We also take feedback related to management seriously. Strengthening manager effectiveness and ensuring employees feel supported are priorities, and we are reinforcing expectations for leadership accountability at all levels of the organization. We appreciate you speaking up. Input like this helps inform meaningful improvements, and we remain committed to making progress.
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle