Flexible work environment but lacks strong leadership - werkgeversreview Sales Development Executive bij IRIS Software Group

4,0
23 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Lots of flexibility, not much micromanaging

Minpunten

Flailing product leadership, poor customer service and onboarding experiences

avatar
Reactie van IRIS Software Group
4w
Thank you so much for taking the time to leave a review, although we are surprised and disappointed by your comments. We recognise the critical role that strong leadership plays in making IRIS a great place to work and delivering outstanding customer experience, and we have recently hired new members of IRIS' Executive team in support of this. Customer service and onboarding are key priorities for IRIS. We are proud members of the Institute of Customer Service and have taken steps to improve both client and employee experiences, such as implementing advanced technology, customer-focused initiatives, and recognition programs like our Customer Hero Awards to celebrate those delivering exceptional service. These efforts reflect our commitment to creating a seamless experience for every customer and ensuring our employees feel supported in delivering that promise. We’re pleased to hear that you valued the flexibility and autonomy IRIS offers, as creating a positive work-life balance is an important priority for us. We're always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email ​EmployeeFeedback@iris.co.uk​. Kind regards, the HR team

Ontdek andere reviews over IRIS Software Group

5,0
6 jan 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I have been with Iris for approximately 5 months and have been incredibly impressed. The people I work with from my peers, leadership (including executive leadership) and my team, are amazing. Building relationships has been easy as most of the employees are open to it, are very collaborative and genuinely want to help! Iris is also focused on equality and ensure we all have a fair opportunity for growth. While we have a lot to do here, it is clear that we are valued.

Minpunten

As a rapidly growing organization, we have some growing pains and some foundational processes, systems and flow that need to be updated and/or adjusted, but nothing that won't be fixed over time.

5
avatar
Reactie van IRIS Software Group
1y
Thank you for taking the time to leave us a review. We’re delighted that you are enjoying your time at IRIS and recognise all the fantastic things we do for our employees. We’re proud to be a Great Place To Work™, and we’re committed to ensuring that all our amazing employees can bring their full selves to work, grow their career with us, shape our future as a business, and enjoy meaningful work. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team
1,0
15 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Customers, remote work and product

Minpunten

I’m sharing this feedback respectfully and professionally so future candidates can make an informed decision. I joined the company optimistic about the culture and leadership direction. There are talented individuals across the organization, and many team members genuinely want the company to succeed. Unfortunately, my experience with management practices and HR processes ultimately did not reflect the collaborative environment that was communicated during hiring. Over time, I raised concerns regarding how certain situations were being handled specifically around fairness, communication transparency, and accountability in decision-making. My intention was constructive: to improve processes and protect both employee morale and customer relationships. Instead of those concerns being reviewed through a structured discussion or mediation process, they were treated as resistance. When I attempted to clarify expectations I was reprimanded for mentioning This confirmed an environment where success was predetermined by company I also expected HR to serve as a neutral resource. However, there was no formal mediation, follow-up plan, or corrective action framework offered. Conversations were acknowledged but not investigated, and no documented resolution path Eventually, I was terminated. While companies have the right to make employment decisions, the absence of a transparent review process made the outcome feel predetermined rather than evaluated. This review is not written out of bitterness I appreciate the colleagues I worked with and the opportunities I had but candidates should understand the environment they may be entering: • Expectations and agreements may change without clear written alignment • Leadership accountability can be inconsistent • HR functions more as administrative support than an employee mediation channel • Speaking up about process concerns may not be welcomed as feedback For candidates who thrive in highly structured, clearly documented, and mutually accountable environments, I recommend asking detailed questions during interviews about conflict resolution procedures, performance documentation practices, and how leadership receives upward feedback

avatar
Reactie van IRIS Software Group
4w
Thank you so much for taking the time to leave a review. We’re committed to creating an environment that is built on fairness, transparency, and trust, and we're sorry to hear your experience did not reflect this. IRIS maintains robust, structured processes for documentation, performance discussions, and conflict resolution, and we are committed to ensuring employees have the support and resources they need to succeed. These processes are in place to encourage openness while safeguarding impartiality and confidentiality. We also hold our leaders accountable to high standards and invest in extensive management training and coaching to foster an inclusive and respectful workplace. While we cannot comment on individual situations, we appreciate your perspective. We're always looking for ways we can be the best we can be, and we would welcome any further feedback. Please reach out to the HR team or email ​EmployeeFeedback@iris.co.uk​. Kind regards, the HR team
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