Acquired by Mastercard - werkgeversreview Customer Service Representative bij IfOnly

Amazing work environment, great perks, and awesome people

I didn't have a big salary after 3 years there

-Decent pay depending on your position with option for raises at 6-12 months + small bonus. -Solid Insurance Benefits (med, vision, dental). -Flexible Vacation. -Access to working with talented vendors, celebs, and charities. -Looks great on a resume. -Opportunity to wear many hats and expand your role. -Offer customers with VIP access and cool experiences. -Raise $ for impactful charities. -CEO is friendly and very approachable. -Relaxed work environment

-The platform is beyond broken, yet zero priority to make any real improvements -No 401k matching. -No typical startup perks. -Dry, bare-bones office with boring monthly “events” that are low effort/cost. -Made up titles. Everyone is somehow a VP, director or senior manager. -Only certain teams and people are allowed to work remote on Fridays (great for company culture and inclusion! Lol) -No oversight. Half the people at the company don’t even work and it shows. Plenty of coworkers are just sitting back and collecting a check (could be a pro if you’re fine coasting). -The “HR” team consists of one person, who is also the COO. -No transparency with company direction or info. Announcements are super vague and stuff is kept hidden until release. -Severe lack of dev and tech resources for certain teams. Be prepared to do manual tasks that most companies automated in 2012. -High turnover for the company size/stage (not surprising, as most people use it to springboard to a better company with actual perks).