Strategy Ate Culture for Breakfast - werkgeversreview Anonieme werknemer bij InMoment

2,0
22 aug 2018
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

+ The company is in a growing but highly competitive industry, and has been around for over 15 years. + The new office is really nice, in a prime location with an amazing view, and the remaining furniture is finally filling up the space. + There are a variety of fun things to do. (Xbox, ping pong, foosball, darts) + A good variety of Costco food and snacks are always available in the spacious lounge area, plus a well serviced Coke Freestyle machine. + Employee benefits are typical, but nothing stands out as great. (High deductible health insurance, an HSA with match, dental/vision coverage, 401k match, PTO and holidays, etc.) + HR team is making their best effort to keep employees engaged and work hard to organize fun events. + There are many great people there, among those who haven’t left.

Minpunten

When the new CEO joined InMoment, he made a statement to the entire company at an all hands meeting saying, “Culture eats strategy for breakfast.” We had a unique and great culture before, but that has since been blown up. Here’s how: - His first focus after joining the company was in the sales department, which left the major focus on doing whatever it takes to get a deal. This left the development teams in a constant scramble to add features or make changes for prospect A, or prospect B, or client C... - There have been sweeping organizational changes since he joined, including the layoff of a number of leaders, with some being long time employees that were beloved by team members. - Recent technology changes have left the engineering team in disarray, including the abolishment of the product management and UX teams, and a shift of the entire development team into several “Agile” teams. - He brought in a number of his A-team from his previous company, including a full development team in Atlanta, and two tech leaders who live away from the company headquarters, and are only around part-time. This includes his brother who was appointed as the new CTO, who lives in the Atlanta area. They are all very smart and talented men, but it has created a complicated political environment, where it can be difficult to challenge what those trusted members say. - Politics is very prevalent among leadership, and there are obvious winners and losers. - There is a high level of micromanagement with multiple bottlenecks for decision making, sometimes including basic development and hiring decisions needing the approval from the CEO himself. The autonomy that once existed is no longer, and there seems to be a lack of trust for individual contributors on the team to make decisions. - He has pushed these changes across the company with very little transparency, with team members sometimes wondering about job security, unsure about their roles, and an underutilization of some employees after moving them around. With these changes, - The development team attrition is alarmingly high. There has not been a local software engineer hire in Salt Lake City in months, while a large number have left and a lot of others are actively looking to leave. Yet, there does not appear to be much concern about the growing loss, or at least action taken to stop the bleeding. - There has been real concern whether the Salt Lake City office is intended to shrivel up and development move to Atlanta, where the CEO’s A-team resides. This has been denied, but the sentiment is real. - Overall dissatisfaction is high in departments across the entire company. There are some that have kept an upbeat optimism, but that is definitely the minority. - The company has changed a lot, and a lot of the youthful exuberance that once rang through the halls has all but disappeared. The office has become quite a somber place. One more thing: - InMoment is located right at the South Jordan Frontrunner station, yet no support is offered at all by the company to encourage employees to use transit. Why not? Care to look at how many people walking off the train and into the office building are from Lucid and Pluralsight? Why is that?

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Reactie van InMoment
7y
We appreciate feedback from all our team members. Allow us to address a few of your concerns: - New product management is actually very employee centered. Our CTO met with all team members one by one to discuss their career paths and what success looks like for them at InMoment. - We speak often with members of our dev team, and the need for them to support requests from the sales team is not new. This is a difficult challenge every technology company faces, but thanks to our new CTO there have been recent processes put in place to relieve the pressure on our great dev team. - Change is hard. Like you, many at InMoment miss our friends who are no longer with the company, but most understand that change is necessary to stay relevant and profitable as an organization. - Our new Atlanta team is an incredible group of cherry picked engineers who were working on cutting edge projects, and chose InMoment partly due to our new CTO and the exciting opportunity this company has in the market. We strive to hire the best in the industry, no matter where they live, but rest assured, our SLC headquarters won't be shriveling up anytime soon. - Reorganizing an entire product development system is like trying to keep a plane flying while changing out the engine, but we've done it to follow better practices and to get to the right destination. Culture does not vanish—rather it changes as a company grows. We may not be a full "grown up," but we are no longer a scrappy startup. InMoment is in a high-growth phase where we have to start adapting and restructuring the way we operate in order to continue to scale. As Andrew has repeatedly shared, the future does not live in containers of the past. The changes our leadership team have made were not at the expense of our team members, but rather FOR the team members. All changes are to make sure we continue to be a reliable employer with a strong future. Our customers choose InMoment because of our people and our technology, and we have faith in our team members to continue to accomplish great things!

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