Pluspunten
Great staff and colleagues, you'll never not get along with someone in the office.
Good location as it's not in a city centre and has ample parking.
Great team nights out and fully paid for bar tab.
Fairly new refurbished office.
Minpunten
Poor management over the past three years has really impacted, the company, software and morale of the team.
Constant bugs and rushed software updates, without any time to reflect on what could have been done better, this is all done due to poor management as they've promised the C suite a release a month instead of holding back and fixing things, there's a culture of quick fixes and not willing to put the time in to properly fix the issue.
Customers leaving in droves, due to the above issues with software crashing, and lower support levels, due to outsourcing, which is exacerbated, as they've gutted the customer care team, and placed the responsibility with overworked, junior managers who arent fit for the role.
No option for growth, the company will not look to train people up for other jobs such as to join the development or QA teams or even train engineers to fit door systems we supply, as they're scared they'll leave or just don't want to invest the time into people working here.
No option at all for hybrid working if you're a part of the support team, which is an industry standard, as the managers don't trust the support team to do their job correctly at home, and would rather micromanage the support team, even though the support team is fully capable of working at home and often more effective doing so evidenced by stats the management team have.
The support team is currently being outsourced overseas, and it is not working, some of the overseas team are great, but due to how they're targeted with stats rather than fixes and not having tickets reopened, they're not able to provide a good level of support and customers have noticed this and often complain, instead pull back on the overseas support team hiring, and for the current overseas support team, drive home training and reinforce fixing the route cause of the problem, not numbers as they have no support framework to help them succeed.
Multiple people have been put into roles they're unsuited for, because they're friends of management, the company as a whole likes to move people they like, rather than, whois a good fit for the role into positions, and the people than have been moved into these roles are wholly unfit for the roles.
Finally multiple people have left the business in the past year, all citing the current COO, who directly before joining this company was taken to tribunal at his prior company and lost over a wrongful dismissal case, which the rest of the management team know about, and it was brought up before hiring the COO but upper management doesn't appear to care that this person is single-handedly running the company into the ground and causing the loss of talent over the past few years.
Once a great place to work but due to misteps and failings of the management team, it's now a depressing place with a terrible culture and ethos, due to poor management and focus on what it needs to do to make it great.
