Concessions not Made for All - werkgeversreview Customer Support Specialist bij InVue

- Healthy work environment: Everyone I’ve worked with or interacted with has been genuinely friendly, inclusive, and down to earth. - Company culture: There’s a lot of intention behind the culture here. From game nights to day long activities, plus two employee-run volunteer groups, it really feels like people want to be here. HR does a great job creating that environment. - Career growth: The company is growing quickly, which means there are plenty of chances to try new things, expand your skill set, and gain experience if you’re curious and proactive. - Leadership team: Expectations are high, but leadership is supportive and understanding. They’re also incredibly smart and experienced—you learn a lot just by working with them. - Workload: It’s fast-paced, but very manageable. Work comes in waves, and when you enjoy what you do, it’s easy to feel proud of what you’re accomplishing! - Benefits: Solid benefits across the board—health insurance, 401(k) matching after a certain time, fitness reimbursement, a free nearby gym membership, supplemental benefits, FSAs and HSAs, paid parental leave, and some support for continuing education. - Travel: This depends on the role, but some positions include travel, which can be a nice perk! - Global teams: The company has teams across EMEA, APAC, and LATAM, so you get to work with people around the world, support different initiatives, and get exposed to new perspectives. - Recently acquired by a public company: This has brought lots of resources, and new opportunities, while still keeping the culture that makes the company great for what it is.

- Commute: This really depends on where you live and what your role is, but for me (and a few others), the commute can be a bit long. You do get more used to it over time, though. - No sign-on bonus: There isn’t a sign-on bonus. Compensation is performance-based and reviewed every few months. - Onboarding: Onboarding can feel a little hectic at first since there are quite a few tools, software platforms, and portals to learn. Once you get past the initial learning curve, it’s much more manageable.

Some very talented and committed coworkers. The product/mission has potential if leadership and people practices change.

The work environment has become toxic. The new VP of Operations struggles to make decisions and frequently fails to advocate for his team, which allows other executives to override operational concerns. There is a pattern of sudden terminations and disciplinary actions that feel punitive and have created fear among staff — people are reluctant to speak up or escalate problems. HR often appears to side with leadership rather than investigating employee concerns impartially, making it difficult to resolve issues. The ceo used to be so engaged now is absent in any operations or connecting with employees.