Growth company that cares about managing growth - werkgeversreview Anonieme werknemer bij Included Health

5,0
27 okt 2016
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

No company is perfect. But there are too many growth companies that fall victim to the same growing pains. Grand Rounds is the rare company (at least among those I've seen in a couple decades in San Francisco) that is trying hard to manage its growth in a thoughtful way. At just ~300 employees, the company has a full time training director who is tasked with making sure that every individual gets the training they need to be effective in whatever role. There are frequent organized discussion groups for managers to learn how to manage -- and everyone from the C-suite to first-time managers actually shows up together to learn from each other. For staff earlier in their careers, there are discussion groups for becoming better professionals and taking that first step toward management. And for everyone, there are events ranging from monthly creativity+crafting circles through Employee Resource Groups for different affiliations. In short, the company is being remarkably thoughtful about how to grow and support its people while still growing the business.

Minpunten

There are still some drawbacks and it's not for everyone. A company that is in a fast growth phase puts a lot of pressure on employees to perform and to be flexible about their roles. Some people have occasionally struggled as their roles have evolved, even despite coaching and support from the company. Some infrastructure (like the IT helpdesk) is forced to make things work on very scarce resources (they try really hard, but until recently they were under-staffed).

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Reactie van Included Health
9y
Thanks for your helpful feedback and seasoned perspective. As we roll out even more manager training this year, I hope you'll continue to participate, and encourage as much from your colleagues. We've upped our Help Desk investment; I hope you're seeing the fruits here (last co-wide meeting hiccups notwithstanding!). Adapting to change in this dynamic industry of ours will continue to be paramount. Thanks for continuing to support this through your own efforts, and especially in how you hire, mentor and manage others.

Ontdek andere reviews over Included Health

5,0
3 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible schedule and lots of benefits.

Minpunten

I don't have any cons.

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Reactie van Included Health
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1,0
6 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Minpunten

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
avatar
Reactie van Included Health
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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