flexibility was a plus but it is trending towards less flexibility. It seems they are working towards screen monitoring. Management is AWFUL. Promotions are not offered to everyone. They are handed out to those hand picked by their friends. They choose "who stays on the bus." They say one thing and do another. They sell services that have not been developed or tested and then are grasping at straws to get the programs going. Often times there is little to no training for staff on these changes. Managers offer "to support you" but in true IH fashion, this is just lip service. If you are a trial by fire kind of person and don't mind ridicule and micromanagement, this place is for you.