Included Health

Reviews voor Included Health

Scaling quality is difficult - werkgeversreview Care/Med Team bij Included Health

5,0

22 mrt 2016

Care/med team

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great people, great mission. Leadership is transparent. Feedback is heard and leadership makes earnest (if not always effective) attempts at accommodating requests and improving things.

Minpunten

Rapid growth means lots of workarounds and band-aid solutions which makes high-quality service difficult to maintain.

Reactie van Included Health

10y

Thanks for the feedback! This sort of review -- overall positive but not lacking in constructive feedback -- is so very welcome. Our aim is not a perfect company, but an organization where folks know they can bring the inevitable issues forward and that they'll be heard. I get what you are saying re: driving the car 90MPH while building the engine. Be assured we are wholly focused on processes and systems that are scalable and repeatable. Quality will always be a top imperative, and we are counting on experts like you to ensure we don't fall down in this pursuit. If you're game, let's meet 1:1 to discuss ideas you have around near- and long-term improvements.

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5,0

3 jun 2026

Member resolution specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexible schedule and lots of benefits.

Minpunten

I don't have any cons.

Reactie van Included Health

We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!

1,0

6 mei 2026

Member care advocate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Minpunten

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

Reactie van Included Health

1mo

Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.

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Reviews voor Included Health Reviews voor Care/Med Team bij Included Health Review voor Included Health