TOXIC CUSTOMER SERVICE MANAGEMENT (AVOID THIS TEAM) - werkgeversreview Customer Service Representative bij InspiredGo

Staff discount Team bonding events Remote work

HR is absolutely horrible, they’re hardly hr and mostly recruiters who just utilize their AI software to do mass hiring New management (cs manager and the promoted team leads), are truly bad at their jobs. They don’t provide any support, there’s no one on ones, the manager and team leads are silent half the time. If you do get to talk to the manager she just complains about how tired she is and then overworks us all by not paying attention to how many days we work in a row and the hours. The management before was so competent so kind and supportive to now be left with incompetency. The team is no longer unified. Everyone works as an individual and the overall team experience is bad. The management team for CS all needs to be replaced immediately. If you’re a new hire don’t expect to be trained accordingly. They’ll pair you up with someone overseas, the manager just refers back to the former team manager and says “well what would she do? Just do that then” just horrible leadership. She’s kind but that’s it. The cofounders do not make smart decisions either and are all about growth with no plan resulting in disorganized launches and further burnout. If you’re underperforming or if anything comes up don’t expect to have a meeting. Expect to be terminated and locked out of your accounts with a very generic and unempathic email from the hr “manager” and if you are applying don’t expect the cs manager to respond to you in a timely manner, she probably forgot about to email you back and hired one of her friends again.

Diversity within teams Free food/snacks Team events Managers care Holiday bonus Team culture Aggressively growing company (security)

Lack of diversity (upper management) Repetitive job tasks Sunlife benefits Aggressively growing company (burn out) Perceived favouritism and nepotism in hiring, resulting in conflicts of interest. Notable wage disparity between upper management and other workers. Expense restrictions for staff, while co-founders have more flexibility.