"customer service" hmmm, if you say so. - werkgeversreview Customer Service Advisor bij InsureandGo

2,0
7 nov 2017
Aanbevelen
Goedkeuring directeur
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Pluspunten

People are nice enough, and the fixed rolling rota means you can plan longer term than other call centres I've worked in.

Minpunten

Staff turn over is really high. Management give different answers to the same question depending on who you ask. Train to "treat customers fairly" which is not possible with processes in place. Need time to sort a customers problem and call them back? Forget it, if you aren't on a call or ready to take a call your bonus (what there is of it) is gone and you're being questioned within minutes. Answer to a struggling agent is to train them on something else while still making then take the original calls compounding the issue. Only regular communication from management is daily stats regarding sales, updates for travel issues can take days, if you get it at all. If you query a call assessment management close ranks, meaning you loose your bonus again. Process changes seem to happen weekly but don't seem to get reach other departments. The list goes on.

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1,0
21 jan 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

A fantastic customer service role where being robotic you will be rewarded. Good entry level place to start in working the phones and becoming more confident speaking to customers - Office location is great for lunch

Minpunten

Training was quite pointless towards the actual role at hand, very much felt like being back at school 'Sales Role in disguise' - This is a more customer service role Management are all to friendly when hunting you down No free car park for staff - Understandable given the location

5,0
10 feb 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

I truly enjoy my time here due to the inclusive and supportive work environment. The company places a strong emphasis on collaboration, making it easy to work closely with colleagues from different departments. It’s also incredibly rewarding to be part of a team where hard work is consistently recognised and appreciated. The benefits offered are excellent, and there’s a genuine commitment to creating a positive company culture. Day off for your birthday, pension, health-plan, vouchers etc. What I respect the most is the company’s dedication to diversity, ensuring that all voices are heard and valued. It's a great place to grow both personally and professionally."

Minpunten

As with any successful and expanding company, there are occasional challenges in adapting to rapid changes, which can lead to some bumps in the road or inefficiency while processes and systems are being refined. Though these are always overcome by the committed and focused teams.

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