Leadership needs to be more in touch with clients - werkgeversreview Senior Business Analyst bij Insurity

Lack of client orientated focus. They gutted the client support to the point where the struture does not make sense for most of the softwares they own. Many disgruntled clients in support. They push for clients to be live on the software, ignoring the instability of either code or data, so they can get money....again leads to disgruntled clients. Too much time in meetings, talking items to death, rather than taking action on solutions. A real dishonesty and lack of transparancy with clients in regards to project estimations and timelines directed by upper management.