They don't care - werkgeversreview Customer Service Agent bij Intact

1,0
23 dec 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Very good collective insurance - Competent underwriters - Great, useful and easy to use information database

Minpunten

- Every single thing is scripted. - Calls have to be 10 minutes or less, if it's too long, you loose points. - You loose points everywhere, take a breath you loose point, - 46 calls a day, still not enough. - It is never enough. If you reached the peak once, you still have to do better. - They do not care about their employee's mental health and making conferences or offering telemedicine is just to buy peace. - Too many audits. - They push on the negative points and make you unable to see anything else. - They will stress and bully you until you leave.

avatar
Reactie van Intact
1y
Thank you for your review. Our Values drive everything we do at Intact and are key to who we are. They ensure we consistently have integrity and respect, a customer-driven mindset, and a commitment to excellence and generosity. It is important to us that we foster an environment where everyone is treated with dignity, and feels safe and secure at work. We regret that we did not have the opportunity to work with you to learn more about your concerns and address them while you were still here.

Ontdek andere reviews over Intact

5,0
8 jan 2025
Anonieme stagiair(e)
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good company Good salary Good manager

Minpunten

No sponsorship Something Something Something

1,0
27 feb 2026
Anonieme uitzendkracht
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote, benefits, comp, culture encironment

Minpunten

Pay, toxic, growth, pay, fraud

avatar
Reactie van Intact
3mo
Thank you for taking the time to leave a review. Our values are embedded in everything we do and our people make a promise to live by these Values every day. If you feel that an employee is not living our Values, we encourage you to speak with your HR Consultant.
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