Decent entry-level job - werkgeversreview Sales bij Intrepid Travel

2,0
10 okt 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I recommend Intrepid Travel as a workplace if this is your first job, if you are new to the travel industry, or if you just want to have some fun for a year or two. But there are caveats (see the cons). -You get a free trip every year of your choice: Intrepid's trips are among the best in the business. -Fun work environment if you're young and want to make new friends. -Opportunity to learn a lot from talented co-workers and online learning resources provided by the company. -The team as a whole is very passionate and talented. -Intrepid is a cool brand and will look great on a resume.

Minpunten

The caveat to my recommendation is that if you are looking for a more serious workplace, or you are experienced in your career already, this workplace will seem very amateur. Unfortunately, the cons outweigh the pros. -Senior Managers have mostly been promoted from within, and they lack management and people skills. This leads to a lot of micromanagement, poor and delayed decision-making, taking forever to make new hires and business plans (and then rarely following through on those plans), and the inability/unwillingness to take responsibility, ask for help or advice from their team, or to give much credit to others. -There is zero work/life balance; without being explicitly told as much, you are expected to work extra hours every day. This is exemplified mainly by the Senior Managers who live and breathe their job. If you leave at 5pm, you feel guilty and it is pretty clear that you won't go far in this company if you have a life outside work. The free beers in the office are usually cracked at 5pm, leading to a bit of socializing and a lot of sitting at your desk and working well into the evening. -There is a very strong clique culture in this company, again exemplified by management who have worked together for years. You can certainly make friends with the team and there is always someone to have lunch with, but it's pretty clear that the people who are liked more than others are the ones who will have the most opportunities. -There is very little room for growth; when senior people leave (which has happened a lot in recent years), their jobs are usually just spread out among lower-level people who are willing to absorb them. -If you have a partner or family, or want to start a family, you won't feel welcome here. This is a young office and they are interested in doing beers and baseball games together. There are never any opportunities to bring your significant others or children to a social function, and no one is particularly interested in getting to know them either. -The pay is extremely low, particularly considering the offices are located in very expensive cities like Toronto and London. The low pay is justified by free trips (which are not 100% guaranteed) and some work perks, but those quickly get old. Again: perfect for an entry-level job, but when you're ready to get serious about your career, you'll probably want to look elsewhere.

Ontdek andere reviews over Intrepid Travel

5,0
5 jan 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Kind management and staff. Travel.

Minpunten

Rarely breaks between trips. Lots of driving (also a pro).

avatar
Reactie van Intrepid Travel
2y
We appreciate you taking the time to share your thoughts on working with Intrepid!
1,0
10 okt 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The other tour guides are very cool Going to National Parks

Minpunten

Typically driving 8+ hours per day on top of performing tour leader duties. The itineraries are not well designed so the driving days are long and you barely have time at each destination. If guests are late, or there is traffic then your entire schedule is in jeopardy and you are trying to catch up, You are typically working from 5:30am to 9:30pm with no breaks and you are on call if something happens at the hotel or answering client text messages. Many guests have said they don't understand why there isn't a driver or a second guide and were concerned by the long and stressful hours. Very inflexible schedule; when you commit to them for a season, you don't have control over your trips and they can assign you to tasks last minute. If you were supposed to have a few days off to rest and there is an emergency or a gap in the schedule, they will put you on it and not ask for your input. You are basically "always on duty". Their contract and DOT laws say you can only work 70 hours per 8 days, but we are consistently going into violation and working 10-12 hour days. Management says its the guides fault if they work longer than expected hours even if there was a guest medical emergency, long lines to get into the park, etc. Your cash bonus at the end of the season as a guide is affected by how the guests rate the itinerary and some other factors that are out of your control; not just your performance. When concerns, questions, or suggestions were brought to management by several different guides over the last two years, It seems like to me that the company/management doesn't take accountability and tries to find a way to shame or blame the guide.

2
avatar
Reactie van Intrepid Travel
1y
We are concerned to hear this feedback. We would like to assure you that the wellbeing of our team and customers is a top priority. Intrepid recognises that a tour leader’s role involves many different responsibilities, which is why we provide comprehensive training, as well as various support via our local and global teams. We also work proactively with tour leaders on scheduling to ensure it works for them. We aim to foster a collaborative work environment where all voices are heard. This includes twice yearly team surveys and other informal channels. We’re concerned you feel that has not been the case. If you would like to reach out confidentially, please email: PeopleFeedback@intrepidtravel.com
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