Pluspunten
Remote work is the ONLY pro that comes from working at KGS.
Minpunten
- Unclear who you work for. When giving surveys, you say either KGS or VRI and are not allowed to specify to respondents which you really are.
- Unreliable hours. Holiday hours are abysmal.
- Favortism.
- Rigid script. If you try to be personable or friendly, you are disciplined. If you are rude, you are discplined.
- Time theft. The company does not pay you when you are in the bathroom, when you disposition a call, or if you "take too long" on certain calls.
- No PTO. No benefits. No overtime.
- Team leads are condescending and rude. They are not helpful and they do not have your best interests at heart.
- Overbearing audits. Your calls will be listened to all day and they will discpline you for even the slightest error, even if it was a technological error.
- Useless managers. The manager of the Orlando branch of KGS does absolutely nothing, is not helpful, and is slow to resolve issues.
- Ridiculous standards. They expect you to get multiple surveys a day but give you call queues with nothing but voicemails, disconnected numbers, and dead air calls.
- Wage theft. If you do not get X amount of hours a week, they will reduce your pay from 15/hour to 12/hour. They will mess this up frequently and will be slow to fix this issue.