Run the Other Direction - werkgeversreview Customer Service Representative bij Kin Insurance

1,0
6 jun 2022
Aanbevelen
Goedkeuring directeur
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Pluspunten

There are some nice people at Kin.

Minpunten

The business model does not work. I find it hard to believe that Kin will ever become profitable as a result. The work environment is quite toxic and "Managers" are overworked and as a result, literally don't respond when you reach out to them. The training is a train wreck. You are given so much to learn in back-to-back sessions, that it's literally impossible to retain because it's tremendous information overload. The trainers are snarky and seem exasperated that you can't possibly learn everything. I passed my licensing exams on the first try, however because the training is so extensive - with none of it being "actionable" in real time, it was impossible to have the needed information to pass onto the customer. The toxicity of management is palpable. It's a churn & burn culture and I feel sorry for people who have to work there and so glad after six months I realized it was all smoke & mirrors and found a good job.

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Reactie van Kin Insurance
3y
We are sorry to hear about your experience. Employee experience and onboarding is very important to the success of our employees and we strive to create a positive work environment for everyone.

Ontdek andere reviews over Kin Insurance

5,0
27 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

great company to work for back in hopefully now too.

Minpunten

very few doing this just to get access to site

1,0
15 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, decent benefits for some things. If you thrive in high stress/high pressure situations, with constant change & pivoting priorities, this place is for you.

Minpunten

Kin having the value “Operate lean; deliver more” should tell you pretty much everything you need to know about working at this company. There is little to no training yet the expectations to produce & perform are very high. Flexible/unlimited PTO is part of the benefits but if you feel like you can’t ever take time off because you’re so busy with work/deadlines, it’s not really a benefit. Not to mention, the time leading up to taking more than a few days off is SO stressful trying to get everything done or ready to be handed off that you question if it’s even worth it. Burnout is a very real thing at this company. They terminate people quite frequently here so you are often in fear of losing your job which adds another level of stress on top of everything else. While they are flexible, the work/life balance is poor. Working evenings & weekends is frequently necessary to meet deadlines.

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