WAS a great place to work, but not anymore - werkgeversreview Anonieme werknemer bij KinderSystems

1,0
19 sep 2022
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

Back when it was still Controltec, it was a great place to work. Family atmosphere, people cared about each other, management listened.

Minpunten

One of the CEO's favorite lines is "how important it is to put money into a 401k before you feed your kids". Easy for you to say when you make 6 figures, but the staff that does the grunt work make $20 bucks an hour. Typical overpaid CEO, so out of touch with her staff.

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Reactie van KinderSystems
3y
Thank you for taking the time to leave a review. We have had a lot of changes over the last year, one of which was to offer a 401(k) to all employees with a dollar for dollar company match up to 4%. We believe we offer a progressive and competitive compensation package, and we want to ensure employees are familiar with the retirement match as well as the financial education resources that are available as they plan for the future. Most of our employees work remotely, which means it can be more challenging to connect. To address these challenges we have monthly All-Hands calls to share business updates and celebrate work successes together, we rolled out an anonymous engagement survey to make sure we’re getting feedback from our employees, and we use Teams video calls to connect with each other. To address your feedback about HR, I apologize if you had an unanswered question and I invite you to reach out directly if you have additional questions or concerns to discuss at kbyers@kindersystems.com. We wish you the best of luck in your next chapter. Kate Byers VP of People

Ontdek andere reviews over KinderSystems

5,0
13 jun 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

People who are passionate about delivering high quality support to agencies and providers administering subsidized child care are what drive this company. The support and commitment people in this company put towards their work is commendable.

Minpunten

Always more work to be done!

3,0
3 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Kind management Easy on boarding with guides to help the whole way through calls

Minpunten

- Miscommunication of what role actually is. - Ai push causing several agents to lose their jobs overnight leading to insane queues that rarely die down like they used to. - Constant fear of losing job because of push of Ai roles - No time to study to work toward their 'inside promotions'

avatar
Reactie van KinderSystems
1d
Thank you for this review and for the kind words about our management team — that means a lot to us. The intent behind these changes is to let our agents focus on the complex, high-value work that genuinely requires human expertise, while giving customers with simpler needs a faster path to resolution rather than waiting in a queue for a live agent. We believe that's a better experience for both our customers and our team. We hear that the transition has created real strain, and we take that seriously. Our agents are at the heart of what we do, and their wellbeing matters to us. We're committed to supporting our team through this change and making sure people feel heard along the way. If you'd like to continue the conversation, please reach out to me directly. Best, Kate Byers VP of People KinderSystems
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