Be Warn - werkgeversreview Customer Service Representative bij KinderSystems

Thank you for taking the time to leave us a review. Our metrics and training programs are based on industry-standard best-practices. We do have performance expectations in our Customer Success Department. We also have great training, ongoing coaching, and tools to ensure our teams are set up for success. Our Quality Control and Training Department reviews calls on a regular basis to provide feedback and coaching to our team, to ensure everyone has the right training to be successful. Our Customer Success Managers have regular one on one meetings with their employees to review feedback and performance metrics, and provide coaching . We also have online tools that our Customer Success teams use during calls where they can type in the customer’s question into a decision tree, and the tool will provide them with answers or troubleshooting steps. We welcome feedback on anything we can do to help our teams provide excellent support to our customers! We wish you luck in your next chapter. Thanks, Kate Byers VP of People