6 nov 2025
Reactie van LRG
5moThank you for taking the time to share your feedback. We are aware of the concerns raised around the Reigate office environment. Whilst Reigate itself is a great town, we continue to manage the in-branch working conditions and, in recent months, have made improvements to the building. The structure of the building does make a full refurbishment more challenging, but this remains something we continue to review.
We recognise the importance of balancing performance with the experience of our people and are continuing to review targets, training and support to ensure colleagues feel equipped and supported in their roles. Alongside this, we are developing clear career progression booklets to help colleagues better understand their pathways for growth and development within the business.
Feedback such as this is taken seriously and helps shape where we prioritise improvements so thank you again for sharing your experience. Razna – HR Department