Zero communication - werkgeversreview Anonieme werknemer bij LanguageLine Solutions

1,0
20 okt 2017
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

If you are a professional interpreter, this employment opportunity will serve as a good platform for continued practice of your interpretation skills in a variety of settings.

Minpunten

- Zero communication. Other than the initial interview, during which the recruiters are very approachable, there is no live communication that would take place during the course of your employment, i.e. other than the feedback after routine monitoring by QA or in other instances when the MANAGEMENT needs to get a hold of you. It's virtually impossible to speak with anyone at any department and on any level. - Inadequate reimbursement. The reimbursement level is as grossly disproportionate with the degree of responsibility you will take with various assignments during the course of your employment, as it is disproportionate with the skill set and time and effort it takes to acquire it that are required to be a qualified professional. You may also notice that with the ever increasing level of responsibility, the reimbursement level will stay miserably the same (non-negotiable). It is a shame that a professional in an occupation of unqualified labor, e.g. hospitality or restaurant industries could easily make substantially more money than working as an interpreter with this employer. It is large companies like this, who are largely responsible for setting a poor standard for reimbursement level in the interpreting profession as a whole. - Zero training. The training that this employer provides is inadequate for anyone to successfully be able to perform the tasks of your assigned area of responsibility, as an interpreter, You will be expected to perform on a particular level without any significant resources. With regards to continued training for your interpretation skills, you are on your own. - There is no paid vacation for staff interpreters, and the benefits offered are of a highly questionable usefulness

avatar
Reactie van LanguageLine Solutions
8y
Though it was difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. Regarding your specific complaint around the lack of training and continued education, please know that we are exploring different options to better prepare interpreters for this job. If you have any specific ideas on this topic, please contact my office so we can continue this discussion on how to improve in this area. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

Ontdek andere reviews over LanguageLine Solutions

5,0
27 okt 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Minpunten

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

avatar
Reactie van LanguageLine Solutions
7mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
2,0
14 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Minpunten

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

avatar
Reactie van LanguageLine Solutions
1mo
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
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