High calls volume, low pay. Calls ALWAYS go over your scheduled time and you don’t get compensated for OT OR HOLIDAYS. Unprofessional staffs (especially during training sessions). Expect you to handle calls of all nature, from insurance to government calls. Will force you to “level up” against your will (as in if you’re already L4 - qualified to take medical calls at the time you’re hired and initially trained, they will force you to train for L5 - legal calls, and eventually train you to take USCIS and FEMA calls). Not to mention, they only give you LITERALLY 2 days notice before your supposed new training starts. Some trainers are nice, some will talk just to hear themselves talk. Had one trainer shared something super personal and traumatic about his life in the middle of training… Emailed riddled with grammatical mistakes and misinformation - just shows you how much they pay attention to their job. Ok starting position if you actually like being an interpreter. But if you’re just looking to make some money and not passionate about this line of work, please please please try elsewhere. This place will drain you.
