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      Lantern

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      Reviews voor Lantern

      Call centre - werkgeversreview CSA - Customer Service Associate bij Lantern

      1,0
      10 feb 2025
      Csa - customer service associate
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good colleagues, friendly team, some coaches approachable

      Minpunten

      2 weeks of copying and pasting that does not prepare you for going on the floor, no training on the system that is difficult to navigate. Depending on the trainer on how well you manage, get a bad one and you hit red all day every day when before you were in the green. One trainer could give you advice the other could give another so you end up unsure of where to go on the system, so unfair and wrong

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      Reactie van Lantern
      1y
      Thank you for sharing your feedback. We're glad to hear that you appreciate your colleagues and the friendly team environment. A supportive workplace culture is something we truly value. We also recognize your concerns about training consistency and system navigation. Ensuring that our employees feel fully prepared and confident in their roles is a top priority, and we take your input seriously. We consistently review our training programs to improve structure, clarity, and alignment across all trainers so that every team member receives consistent and effective guidance. If you have specific suggestions or experiences you’d like to share in more detail, we encourage you to reach out to HR or your manager. Thank you, Meredith Fish, SVP Human Resources

      Ontdek andere reviews over Lantern

      5,0
      21 dec 2025
      Marketing manager
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good work good company, worthwhile mission

      Minpunten

      Less people, people have multiple roles in one

      1
      2,0
      11 feb 2026
      Creative director
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      • The mission is genuinely compelling and the product has potential to help members • Many talented, experienced people who care about quality and outcomes • Opportunities to move fast and learn quickly • Significant room to improve the brand and member experience if the organization commits to it

      Minpunten

      • Executive leadership sets the tone, and the culture reflects it. • Expectations are often high, but priorities and direction change frequently, creating unnecessary stress and rework. • Limited trust in the experts being hired. • Strategic thinking is not valued in practice. Leadership seems to want more hands to execute, not partners who can shape direction. • Brand is inconsistent and fragmented. Brand audits and leadership interviews were conducted, but the insights don’t translate into a clear, differentiated, member-first brand system. • The member experience feels disconnected across touchpoints. The mobile app, web portal, and website don’t align in messaging, voice, or visual design, which weakens trust and cohesion. • The organization operates reactively. Work is often driven by the latest urgent request rather than a strategic plan, making it hard to build sustained momentum.

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