Lead Forensics

Reviews voor Lead Forensics

Great place to work if you are willing to work hard - werkgeversreview Sales Development Representative (SDR) bij Lead Forensics

5,0

14 mei 2026

Sales development representative (sdr)

Aanbevelen

Goedkeuring directeur

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Pluspunten

You get out what you put in, If you work hard in this company you will see results if you want to complain about the 'extra' work you're actually the issue because you're building a career. Great starting point for a sales with the opportunity to progress easily, I started having never worked in sales and I'm now one of the companies top performers showing with hard work and actually implementing feedback you can succeed here.

Minpunten

Avoid if you just want a 'job' not to build a career

Reactie van Lead Forensics

Thank you for sharing your experience , it’s great to hear how your hard work and commitment have translated into strong performance and progression. We’re proud to offer an environment where people can build a career, develop quickly, and be recognised for the effort they put in. Thanks again for your feedback and for being part of Lead Forensics.Josh, CPO

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5,0

21 apr 2026

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great team and training is really in depth especially for someone new to SaaS.

Minpunten

Office is a bit cramped but this is being addressed and moving to a better location

Reactie van Lead Forensics

1mo

Thank you for the feedback and for your continued commitment to Lead Forensics, 3 years tenure and counting! It’s great to hear such positive comments about the team and the depth of training, particularly for those new to SaaS, CS have their own dedicated L&D team to help everyone hit the ground running and find success. We have heard the feedback on office space, especially as we have grown over recent years! A new location is already being looked into as part of our next phase of growth. Thanks you, Tom CCO

1,0

14 apr 2026

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

The people are the highlight. The Scottsdale office is filled with great colleagues, and the team environment is one of the few consistently positive aspects of the role.

Minpunten

There is a heavy level of micromanagement and an overwhelming focus on KPIs, often exceeding what is expected of sales roles. Targets are frequently increased to levels that feel unrealistic, and missing them can quickly lead to being placed on a PIP. Compensation is low and feels closer to entry level, especially given the expectations. There is no 401(k) match, and benefits overall are fairly average. Promotions can be difficult to achieve and are often delayed, which is challenging when base pay is already low. The product itself feels outdated, and success is heavily dependent on the client’s internal sales performance, which is outside of your control. This can make it difficult to consistently deliver results despite strong effort. There is also limited opportunity for career progression outside of Sales and Customer Success. Development tends to take a back seat to hitting numbers, and broader career paths within the company are not clearly defined. The office environment is another drawback. The open floor plan is crowded, with employees working closely together on headsets, which can make it difficult to focus. Turnover has been noticeably high, with many employees leaving recently due to the pressure and expectations.

Reactie van Lead Forensics

1mo

Thank you for your review, it’s always good to get feedback, good or bad. I’ll work through your comments: 1/ Totally agree, the Scottsdale office culture and team are great. 2/ Micromanagement and KPIs: we do have KPIs, as knowing what you need to do to move the needle is really important. This actually got me thinking about how many a CSM has, so I worked it out, there are 6 key KPIs ranging from retention through to activity and growth. 3/ Targets: we don’t increase targets mid year. Everyone’s target is set at the start of the year. If you take on new accounts mid year or the makeup of your account base changes, targets might adjust, but that’s because you have a different mix of business than when your original target was set. Also, in my time as CCO, we’ve only rolled out one PIP in the Scottsdale office. 4/ Compensation: we are always reviewing this and aim to stay competitive. We are a privately owned, stable business, which brings job security and benefits that we believe are appropriate. 5/ Promotions: these aren’t difficult to achieve as stated in your review. You need to hit target for a six month period and then you’re promoted, gaining a $5,000 increase. Most CSMs achieve at least one promotion per year. 6/ Product: we have a solid product roadmap and are always aiming to stay ahead. While we can always improve and move faster, we have 5,000 very happy customers, feel free to check out G2, Capterra etc for reviews. 7/ Progression: this comes up a lot in interviews, and I give the same answer, there are three routes: stay as an individual contributor become a leader move into a different department In the last six months, we’ve had a CSM move to Sales, a salesperson move to CS, and around 12 months ago, our top CSM moved into Product. 8/ Office: We have outgrown the current one and from June 1, 2026, we’ll be relocating to a new Scottsdale office, which is one of the best facilities in the area. Thank you, Tom CCO

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