One of the Best Companies Going Downhill - werkgeversreview CX Specialist bij Lemonade Insurance

1,0
12 apr 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Great CX and CLX team. - Amazing benefits and insurance. - 401k with company matching. - Remote. - WFH stipend and MacBook to work on. - Remote events and treats.

Minpunten

- Cliquey management. - Underpaid CX and CLX team. - Tries to compensate for this by paying everyone else very well. - Licensed insurance agents are paid like customer service representatives and the people making the payment decisions continue to ignore this and live comfortably. - High turnover rate for CX and CLX due to low pay. understaffed because of this. - Lack of transparency. Instead, CX and CLX are told things last minute and we’re constantly in the shadows about important topics. - Lack of empathy overall in management. - Difficult to move up because they do NOT want to pay you more.

Ontdek andere reviews over Lemonade Insurance

5,0
1 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

People, autonomy, learning and growth.

Minpunten

Demanding at times but it’s manageable.

3,0
20 feb 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

When I started there it was amazing. Lots of flexibility, good pay, great benefits, and fantastic people to collaborate with. It was a real startup culture.

Minpunten

Once they started hiring old hats from entrenched and archaic insurance companies to be senior leaders the tone changed. Almost overnight it became just like the institutional insurance companies where you can be stabbed in the back at any moment and you’re only valued if senior leaders can see your work product. If you don’t have regular interactions with them or pat yourself on the back often you are as good as gone.

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