Not as great as it used to be - werkgeversreview Processing Technician/Eyewear Consultant bij LensCrafters

In the last year, the company has really lost touch with the people that buy and sell our glasses. The eyewear is overpriced and has no obvious benefits over competitor lenses other than frame selection. Which brings up another point-although we have many frames to choose from, they're all the same style and shape. We do not have enough variety in terms of providing for people with smaller or bigger faces. Upper management now requires sales associates to track literally everything you could think of on top of taking care of customers, maintaining the store, creating personal relationships with patients. You must fill out a plethora of forms which have no real purpose other than to give you meaningless busy work. They also have restructured commissions each year which have only caused them to dwindle gradually over the years. While our old POS system had many bugs to deal with, it was able to track anything you might need better than the new one. They also fail by only offering 1-2 full time management positions and hiring everyone else at part time. This leads to high associate turnaround and means you are constantly having to train new associates that may have limited optical experience. Our store is given so few hours for payroll that one associate typically works alone for the final 2-3 hours of the day, which is super inconvenient. This company used to be great to work for, but now they only care about their bottom line.