Typical CSR Job - werkgeversreview Customer Service Representative (CSR) bij Liberty Mutual Insurance

2,0
16 okt 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great health and 401k benefits, slightly above average pay for remote work.

Minpunten

You will be micro managed to death. You are expected to cover insurance needs and endorsements as well as complex billing in just 8 minutes or less. Customers usually complain about having to call in several times to get resolution. They often express how they feel like they are just a number. Many of the policy holders cancel within 1-2 years of service. I rarely saw policy holders with 5 or more years of tenure.

Ontdek andere reviews over Liberty Mutual Insurance

5,0
15 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great benefits, generous PTO, flexible in-office schedule

Minpunten

Honestly none, Liberty is a great place to work

1
2,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Minpunten

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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