Pluspunten
Pay is fairly good. If you go for an interview, they make it sound like a great opportunity with the ability to move up with the company. (I DON'T KNOW HOW MUCH TRUTH THERE IS TO THAT)
Minpunten
Micro-management is probably the best way to put it. If you do something wrong, you are told to fix it but heres the thing... they won't tell you on what it is you need to improve. You have to figure it out for yourself. Which is fine in most instances if you weren't working with customers (representing the company) Bottom line is management can't tell you what to improve on because they don't know how to coach people. It's very demoralizing and management is not constructive. I imagine this job would be much more satisfying if the workloads didn't put everyone over their heads. Especially for new people, they throw them in the fire and expect them to come out on top. (Yes you get training) But the training is disorganized as well. You spend 5 weeks in which you are staring at a computer screen and memorizing everything you can about Claims. Then you sit in a classroom and have NO HANDS on experience. After that time you are thrown on the phones and with actual claims. It's not a good place to be in.