LifeWorks

Lifeworks - werkgeversreview Client Care Representative bij LifeWorks

2,0

5 nov 2020

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Decent pay Breaks between calls International company Working from home / flexibility Generally okay work/life balance for CCRs Good coworkers

Minpunten

No appreciation from management Clear hierarchy Poor internal communication Lack of autonomy in work (you read a script and fill in drop downs) Managers will not back up decisions (e.g. if a client is clinically unsuitable but complains, they will always give in and provide counselling) Very high staff turnover. Understaffed consistently because of aforementioned turnover Outdated systems (SY) Offices are in poor locations (e.g. Braehead or Carickmines) Very Canadian centric model If a client berates you or complains, managers will not back you up. Decisions are only ever made for company’s financial gain, but you’ll be treated like you work for a non for profit and won't feel any bonus from the business getting more customers.

Reactie van LifeWorks

Hello, Thank you for your candid feedback. My name is Stephen Muscat, and I’m the Senior director of Global Talent Acquisition and Human Resources at Morneau Shepell. It’s always great to hear from employees what the company is doing right and where we can improve. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams. This begins with the way our managers uphold Morneau Shepell’s commitment to supporting employees and giving them ownership over their work. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve any issues and learn where we can go from here. If you have the time, please send me a personal message at smuscat@morneaushepell.com with any further input you can provide. Thank you and we truly appreciate your hard work. Sincerely, Stephen Muscat Senior Director, Global Talent Acquisition, Human Resources Morneau Shepell

Lifeworks - werkgeversreview Client Care Representative bij LifeWorks

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